Política de reembolso

Refund Policy

1. Dine-In Orders:

   • Refunds for dine-in meals are considered only in exceptional circumstances, such as an incorrect order or a quality issue. Please notify our staff immediately during your visit so we can address the situation promptly.

2. Takeaway Orders:

   • If there is an issue with your takeaway order, such as missing items or incorrect dishes, please contact us within 2 hours of receiving your order. You may be eligible for a replacement or refund after verification.

3. Delivery Orders:

   • For delivery issues, such as damaged packaging or incorrect items, please inform us within 2 hours of delivery. We may require photos of the issue to process your request. Refunds or replacements will be issued on a case-by-case basis.

4. Non-Refundable Items:

   • Food items that have been tampered with, consumed, or not reported within the specified timeframe are non-refundable.

Return Policy

1. Perishable Items:

   • Due to the nature of our products, we cannot accept returns of perishable food items.

2. Non-Perishable Items:

   • If you have purchased any non-perishable items (e.g., gift cards, merchandise), returns are accepted within 7 days of purchase with the original receipt and in unused condition.

How to Request a Refund or Replacement

1. Contact us at [insert contact details, e.g., phone number or email].

2. Provide your order details, including the receipt number, date, and any relevant photos.

3. Allow up to 5 business days for us to review and respond to your request.

Conditions for Refund Approval

• The issue must be reported within the specified timeframe.

• Proof of purchase is required.

• The request must meet the conditions outlined in this policy.